Device Management

Monitor and maintain your Pathfindr devices.

Overview

It is essential to have dedicated personnel monitoring your hardware to keep your Pathfindr solution running smoothly. Device Maintenance is a central hub to manage your hardware, monitoring the connectivity status of your Gateways and Detectors and battery level of your Trackers and Detectors.

To start using Device Management, you'll need to set up a Team first. The team is responsible for managing the various Pathfindr related hardware, such as tags, trackers, detectors and gateways. Members of the team will be notified when various hardware related events occur, such as tags being low on battery, or detectors being offline.

Setting Up Device Management

Set Up Team

Settings > Users & Permissions > Teams > Add Team > Add portal users to the team

Check that the Team members have the following permissions ticked under their profile (where applicable)

Device Management

Settings - Detectors

Settings - Tags

Settings - GPS Trackers

Settings - Manage platform gateways

Manage Devices

1. Navigate to Device Management

2. Select your business

3. Select the type of device you want to manage

4. Apply filters to narrow down the results

5. Select the team from the drop down

The results list for Tags and GPS / Fluid Level Monitors will display all devices of that type that are currently AND have previously tracked assets (recycled). Live assets will have a linked asset.

Device Management Notifications

When a device needs servicing, everyone in the assigned Team will receive an email notification.

The email will contain the device's serial number, its last seen location (for trackers) or the zone the Detector or Gateway are assigned to.

Once the device has been serviced, we recommend updating its record with the 'last serviced' date.

Please contact Pathfindr to confirm the type of battery your device uses and to order replacement batteries.